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Cancellation and Refund Policy

Last updated: 2 August 2026

1. General

This policy applies to purchases of credit packs on JDTailor, operated by Omer Dahan, contact email: jdtailor1@hotmail.com. It forms an integral part of the Terms of Service.

2. Transaction Details

  • The prices shown on the pricing page are the binding prices.
  • Purchasing a credit pack entitles you to the number of credits stated for that pack, for use within the service.
  • Payment is processed by Tranzila. Card details are submitted directly to them and are not stored on our servers.

3. Statutory Right of Cancellation

Under the Israeli Consumer Protection Law, 5741-1981 (חוק הגנת הצרכן, התשמ"א-1981) and the Distance Selling Regulations, you may cancel a transaction within 14 days of the date of the transaction or the date you received the transaction details document, whichever is later.

This is a digital service available for immediate consumption. Once you have begun using the credits you purchased, the right of cancellation may be limited with respect to credits already used, as provided by law.

4. Our Refund Policy

  • Unused credits: If you request cancellation within the cancellation period and have not used any of the credits you purchased, you are entitled to a full refund (less a cancellation fee where permitted by law — up to 5% of the transaction amount or ₪100, whichever is lower).
  • Used credits: Once any credit from a purchased pack has been used, no refund will be given for that pack.
  • The free analysis: The free credit granted on signup is provided at no charge and is therefore not refundable.

5. How to Request a Cancellation or Refund

To cancel a transaction or request a refund, contact us at jdtailor1@hotmail.com and include:

  • The email address on the account.
  • The date of purchase and which pack was purchased.
  • The reason for cancelling (optional, but it helps us improve).

We will handle your request within a reasonable time. Any approved refund will be issued to the payment method used for the original purchase.

6. Errors and Incorrect Charges

If you encounter an incorrect charge, a duplicate charge, or a technical fault that prevented you from receiving credits you paid for, contact us promptly at jdtailor1@hotmail.com and we will put it right, including by crediting or refunding as appropriate.

7. Chargebacks

If you run into a problem with a transaction, please contact us first — in most cases we can resolve it faster than a chargeback process. A chargeback initiated contrary to this policy may result in suspension of the account and cancellation of unused credits pending review. Nothing in this section limits your rights under law, including your right to approach your card issuer in any case of an unlawful charge.

8. Changes to This Policy

We may update this policy from time to time. The binding version is the one published in the service at the time of purchase.

9. Contact

For questions about cancellations and refunds: jdtailor1@hotmail.com.

Related documents: Terms of Service · Privacy Policy · Refund Policy